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• Disclosure and declaring a criminal record

  Information on disclosing criminal convictions in relation to employment and about the disclosures offered by Disclosure Scotland

• When you get advice

  This page covers how the Citizens Advice network uses your data to provide you with advice

• HELMS (Home Energy & Lifestyle Management Ltd) and Green Deal complaints

  Get free advice to find out if you've been scammed by HELMS (Home energy and lifestyle management ltd) when they sold you solar panels, wall cladding and other energy efficient products for your home

• Scottish benefit fraud

  Information about benefit fraud of Social Security Scotland benefits including Best Start Grant, Adult Disability Payment, Child Disability Payment, Young Carer's Grant, Funeral Support Payment, Scottish Child Payment and more.

• Your insurer refuses your claim

  Reasons why your insurer may refuse your insurance claim or will not pay out the full amount

• If you're worried about someone's gambling

  Get help to deal with someone else's gambling - including emotional support and advice on how to protect your money and belongings

• Check if you can add income-based JSA to your claim

  If you're already getting contribution-based JSA, find out if you can get income-based JSA too

• Solve an ongoing consumer problem with a business seller

  The steps you can take if you’ve approached a seller about a problem with a product or service and you’re not getting anywhere, including alternative dispute resolution (ADR

• Pawnbrokers

  Information about what a pawnbroker is and what happens if you are unable to repay your loan, lose your ticket or do not collect the goods

• Loan sharks

  Information about illegal lending, how to check if a lender is properly licensed and what to do if you owe money to a loan shark