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• Payday loans - reasons to complain about your lender

  What you can complain about if your payday lender doesn’t follow the Good Practice Customer Charter rules

• Debt management plan fees too high?

  Action you can take if you think the fees charged for your debt management plan are unfair, including a explanation of what counts as unfair

• Problem with an app, software or download

  Your right to a refund or repair if there’s a fault with digital content like software, downloads and apps

• Sale and rent back schemes run by private firms

  Information on sale and rent back schemes run by private firms which may help homeowners who are struggling to pay their mortgage

• Q9 - controlling your bowels and bladder and using a collective device

  Help to fill in Q9: controlling your bowels and bladder and using a collective device. Find out what this means and how to correctly complete the question

• Public authorities and human rights

  Information about how public authorities have to protect human rights and when they can interfere with them

• Step 7: Sending the Simple Procedure claim form and paying the fee

  pay with a debit or credit card over the phone. Make sure you pay the right fee - if you pay the wrong amount, it can’t be registered and you might miss your deadline. Under the Simple Procedure rules

• Move your gas or electricity meter

  What to do if you need your gas or electricity meter moving. Find out when you can move your meter, who can do it and what it could cost

• Getting paid if your employer goes out of business or disappears

  Check if your employer has officially shut down. Find out how to apply for money you’re owed

• Your options if you're in the UK illegally

  How to get British citizenship or a legal immigration status if you're living in the UK illegally