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• Changing your mind about something you've bought

  What you can do if you’ve changed your mind about something you’ve bought - your rights, whether you can take it back and get a refund or an exchange

• Other benefits and help if you get Adult Disability Payment

  Find out about other benefits and help if you get Adult Disability Payment

• Challenging a Pension Credit decision - mandatory reconsideration

  How to challenge a Pension Credit decision and apply for mandatory reconsideration

• Change how your Universal Credit is paid in Scotland

  Information about Universal Credit choices for people living in Scotland applying for or already getting UC in a full service area. These choices allow for UC to be paid twice a month and for the housing element to be paid direct to a landlord

• Your insurer refuses your claim when you don’t give relevant information

  What your responsibilities were to give information to your insurer before 6 April 2013, to help with any disputes with insurance taken out, renewed or changed before 6 April 2013

• How to appeal against a Universal Credit decision at a tribunal

  How to appeal against a Universal Credit decision at an independent tribunal, including how to fill in the form and what to do if you've missed the deadline

• Using alternative dispute resolution to solve a problem

  How alternative dispute resolution (ADR) may help solve a problem and descriptions of the main types of ADR schemes and how to use them

• Public sewerage

  Getting connected to the public sewage system, and finding out who is responsible for maintenance and  improvements to your system and for dealing with problems such as blockages, flooding and smells

• Challenging human rights breaches

  Advice about how to challenge human rights breaches in Scotland. Includes information on raising complaints and taking court action

• Claiming constructive dismissal

  Find out what you should think about before deciding to resign and claim constructive dismissal