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• Our trustees

  Bios for the members of the national Citizens Advice trustee board

• Check how to make an informal complaint about discrimination

  Decide the best way to make an informal discrimination complaint. Check what to say in your complaint to help you resolve the issue quickly

• Prepare for an asylum interview

  Get help preparing for an asylum interview (or ‘substantive interview’) when you apply for refugee status - it’s a chance for you to put your case across to someone from the Home Office

• Cancelling a phone, TV, internet or mobile contract

  Check your rights if you want to cancel a phone, tv, internet or mobile contract. Find out when you can cancel without having to pay a fee

• Courts of law

  Information about the court system, covering civil and criminal courts including an outline of international courts

• Losing your job if you have a Health and Care Worker visa

  Find out what happens when you lose your job if you have a Health and Care Worker visa, and what you can do if you find yourself in this situation

• Types of public tenancies

  Basic outline of public sector tenants' housing rights. Information for Scottish secure tenants and short Scottish secure tenants

• Problems with work if you have a Health and Care Worker visa

  Get help if you're having problems with work while you have a Health and Care Worker visa. You have the same rights as any other worker

• Understanding what works

  At Citizens Advice we are committed to understanding what works and ensuring organisational resources are responsibly invested into worthwhile services

• Problems with illegal fees and deposits

  Get advice about commons problems with tenancy deposits and illegal fees for private renting in Scotland