Search

• Changing your mind about something you've bought

  What you can do if you’ve changed your mind about something you’ve bought - your rights, whether you can take it back and get a refund or an exchange

• Getting vehicle insurance

  Types of vehicle insurance and what to think about when choosing a policy

• Claim compensation if an item or product causes damage

  How to claim compensation if something you’ve bought or a service you’ve paid for causes you a problem and the trader is at fault

• Illegal ticketing websites

  Checking that a ticketing website is genuine and what to do if you think you have bought a ticket from an illegal website

• Contact an adviser in Scotland

  How to get advice from your local Citizens Advice Bureau or a helpline. You might be able to get advice in person, by email or phone.

• The costs and charges of credit cards

  Information about interest and other charges, which may be incurred when using your credit card, including charges when buying things abroad, or for missed payments

• Using alternative dispute resolution to solve a problem

  How alternative dispute resolution (ADR) may help solve a problem and descriptions of the main types of ADR schemes and how to use them

• Problems with an insurance claim

  Contacting your insurer about a problem with your claim and when to use the Financial Ombudsman Service to resolve a complaint with your insurer