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• Q13 - starting and finishing tasks

  Help to fill in Q13: starting and finishing tasks for your ESA application. Find out what this means and how to correctly complete the question

• Report human trafficking

  How to identify and report human trafficking if someone you know is a victim of trafficking

• If you are arrested and held in custody by the police in Scotland

  Your rights if you are arrested and held in custody by the police in Scotland

• If you’re struggling to pay your phone, internet or TV bill

  Check what help providers can give you if you can’t afford to pay your bill - like offering a payment plan or switching you to a social tariff contract

• Check if your energy meter isn't working properly

  How to check if the meter's faulty, getting your supplier to test the meter, how the meter is tested, what the supplier should do if your meter is faulty

• Stop being chased for a parking ticket

  How to stop being chased to pay a parking ticket in Scotland – including if you've already paid or are appealing your ticket

• Public authorities and human rights

  Information about how public authorities have to protect human rights and when they can interfere with them

• Problem with an app, software or download

  Your right to a refund or repair if there’s a fault with digital content like software, downloads and apps