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• Letter to switch energy supplier if you have a prepayment meter

  Use this template letter to complain if your energy supplier won't let you switch because you have a prepayment meter

• If you have a radio teleswitch or dynamically teleswitched energy meter

  Check if you have a radio teleswitch or dynamically teleswitched electricity meter and what to do when the radio frequency is turned off and the service is shut down

• Problems with your Green Deal energy efficient home improvements

  Find out about Green Deal funding and how to check whether you have it and if you were mis-sold

• Your energy supplier has put its prices up

  When your supplier is allowed to raise their prices, notice they should give you, what to do to avoid price rises

• If your energy supplier has increased your direct debit payments

  Why your payments may go up, checking your payments are correct, agreeing new monthly payments

• If you think you’ve been charged too much for your energy

  Do you think you've been overcharged for gas or electricity? Reasons why your energy bill amount might be higher than normal and what you can do about it.

• How to complain about Home Energy and Lifestyle Management Ltd (HELMS)

  How to complain about a Green Deal loan and green home improvements if you were sold them by Home Energy and Lifestyle Management Ltd (HELMS).

• HELMS (Home Energy & Lifestyle Management Ltd) and Green Deal complaints

  Get free advice to find out if you've been scammed by HELMS (Home energy and lifestyle management ltd) when they sold you solar panels, wall cladding and other energy efficient products for your home.