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• If you’re injured because of an accident at work

  What to do if you’re injured because of an accident at work. You can have your accident recorded by reporting it at work and seeing a doctor

• Complaining about a vet

  What to do if you have a complaint against your vet for negligence or misconduct

• If your home is on a heat network

  Find out what a heat network is and check what to do if you have problems with your heat network supplier

• Challenging a Pension Credit decision - mandatory reconsideration

  How to challenge a Pension Credit decision and apply for mandatory reconsideration

• How to read your gas or electricity meter

  Your supplier needs readings from your gas or electricity meter to work out your bills. Find out how to read different types of gas and electricity meters

• Step 1: Check it was because of a protected characteristic

  To check if you’ve been discriminated against under the Equality Act 2010, you can check if what you experienced was because of a protected characteristic

• Check if you’re responsible for paying an energy bill

  Find out if you’re responsible for paying an energy bill. You usually have to pay for any gas or electricity you’ve used even if you haven’t signed a contract

• Environmental and pollution problems

  Advice when you have a problem with allotments, access to land, light pollution, street litter, beach litter and pests

• Powers of sheriff officers

  Information about sheriff officers’ duties and powers, including advice about how to stop them taking action against you and how to complain about them

• How to prepare for flooding

  Advice and information about how to prepare for possible floods. Advice includes signing up for flood alerts and preparing an emergency kit and flood plan