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• How to complain about your Green Deal energy efficient home improvements

  Find out how to complain if you're not happy with Green Deal energy efficiency measures you've been sold.

• Letter to complain about your energy supply being switched without your agreement

  Use this template letter to complain if you were switched to a new energy supplier without agreeing - fill it in, download and sent it

• Bills and payments

  Information about problems with your energy bills. Check if you're responsible for paying, if you haven't had an accurate bill and if the price increased.

• What does net zero mean for you?

  Check what the government target to reach net zero means for you and your home. Find out how to reduce your carbon footprint and how this might save you money

• Check if your business is a microbusiness or a small business

  We provide official energy advice for microbusinesses and small businesses. Check our guidance to find out if your business is a microbusiness or a small business.

• Using your smart meter’s in-home display

  Check how you can use your smart meter’s in-home display (IHD) to help save energy. Check how to get an IHD if you don’t already have one.

• Consumer template letters

  View our consumer template letters. We have a range of letter templates available for consumer issues, from faulty goods to credit agreements

• Tell your supplier if you need extra support

  Sign up for priority services to get extra support reading your bills or meter, and priority help from your energy supplier in a power cut.