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• When your car can be clamped or towed away

  When your car can be wheel-clamped or towed away and what to do if it's clamped or towed away

• Mortgages and secured loans

  Information about mortgages and secured loans, including Islamic mortgages. Also covers credit brokers and the charges made for their services

• Young people and housing

  Information about the rights of children and young people who are homeless, organisations that can help and information on renting and buying accommodation

• Parking and road maintenance

  Advice on what to do if you have problems with parking, abandoned vehicles, pavements, roads and traffic.

• Tracing your birth parents

  Information for adopted people about tracing birth parents and other relatives, and details of organisations which can provide advice and counselling.

• Guidelines for using the letter templates

  Guide on using sample letters to creditors. We've created a set of letter templates which you can use to write to your non-priority creditors

• Make an informal discrimination complaint

  Decide the best way to make an informal discrimination complaint. Check what to say in your complaint to help you resolve the issue quickly

• Preparing for a disciplinary or dismissal meeting

  Find out how to prepare for a disciplinary or dismissal meeting. There are a few things you should do beforehand to make sure you are well prepared