Letter to cancel or return goods bought online, over the phone or by mail order

Your details

These details will appear on your letter.

Your full name

Your address

Put your street, town and postcode on different lines.

Your email address (optional)

Your phone number (optional)

If it’s not a UK number, include the country code. If it’s a landline, include your area code.

Trader's details

Trader’s name

Trader’s address

Put the street, town and postcode on different lines.

Is there a specific person you want to write to?

Yes

If yes, what's their name? (optional)

If you selected no, leave this blank.

What you bought

What did you buy?

Give as much detail as you can. For example, the make and model.

When did you buy it?

For example ‘14 January 2022’. If you don’t know the exact date, try to be as specific as you can, for example, ‘January 2022’.

Have you paid for it?

Yes

When did it arrive? (optional)

For example ‘20 January 2022’. If you don’t know the exact date, try to be as specific as you can, for example, ‘January 2022’. If it hasn’t arrived yet, leave this blank.