Letter to complain about a delay to a service

Your details

These details will appear on your letter.

Put your street, town and postcode on different lines.

If it’s not a UK number, include the country code. If it’s a landline, include your area code.

Trader's details

Put the street, town and postcode on different lines.

Is there a specific person you want to write to?

If you selected no, leave this blank.

Details of the work

For example ‘14 January 2022’. Check the agreement or contract if you’re not sure.

Put the amount without a ‘£’ sign. We’ll add this for you.

If you didn’t agree a start date, leave this blank.

If you didn’t agree a finish date, leave this blank.

Details of your complaint

Are you waiting for the work to be started or finished?

If there’s more than 1 problem, put them on different lines or in a numbered list.

Say what you would like the trader to do to put things right. For example, finish the job by the agreed date.