These details will appear on your letter.
Put your street, town and postcode on different lines.
If it’s not a UK number, include the country code. If it’s a landline, include your area code.
Give as much detail as you can. For example, the make and model.
For example ‘14 January 2022’. If you don’t know the exact date, try to be as specific as you can, for example, ‘January 2022’.
Don't put a ‘£’ sign - we’ll add this for you.
Look at the listing or advert for the goods. If you can, use the exact words the seller used.
If you've already used the goods, you can’t ask for a full refund.
If you’re asking for a full refund, leave this section blank.
Don’t put a ‘£’ sign - we’ll add this for you.
For example, your receipt or photos of the goods.
If you don’t want to send any documents with your letter, leave this section blank.
If there’s more than 1, put them on different lines or in a numbered list.