Edit: Letter to complain about non-delivery of goods - Template letters

Your full name

Your address

Put your street, town and postcode on different lines.

Your email address (optional)

Your phone number (optional)

If it’s not a UK number, include the country code. If it’s a landline, include your area code.

Trader’s name

Trader’s address

Put the street, town and postcode on different lines.

Is there a specific person you want to write to?

Yes

No

If yes, what's their name? (optional)

If you selected no, leave this blank.

What did you buy?

Give as much detail as you can. For example, the make and model.

When did you order it?

For example ‘14 January 2022’. If you don’t know the exact date, try to be as specific as you can, for example, ‘January 2022’.

When did you expect it to arrive?

For example ‘14 January 2022’.

Did you pay the full amount or a deposit?

Full amount

Deposit

How much did you pay?

Put the amount without a ‘£’ sign. We’ll add this for you.

How did you pay for it?

Cash

Credit card

Cheque

Debit card

Reference number (optional)

This might also be called an ‘order number’.

Letter to complain about non-delivery of goods