Letter to complain to a phone company about cashback

Your details

These details will appear on your letter.

Your full name

Your address

Put your street, town and postcode on different lines.

Your email address (optional)

Your phone number (optional)

If it’s not a UK number, include the country code. If it’s a landline, include your area code.

Phone supplier's details

Supplier’s name

For example, Virgin Mobile or Talk Talk.

Supplier’s address

Put the street, town and postcode on different lines.

Is there a specific person you want to write to?

Yes

If yes, what's their name? (optional)

If you selected no, leave this blank.

Your contract

You can find your phone contract details by checking the original contract, bills, letters or emails from the phone company. If you have an online account you can also check that.

Account number

When did you sign the contract?

For example ‘14 January 2022’. Check the contract if you’re not sure.

What was the cashback deal you agreed to?

For example ‘£30 refund per month for 6 months’.