Letter to complain to a trader about poor quality work agreed before 1 October 2015

Where you live

Where do you live?

The law is different in England, Wales and Scotland. Choose your location so the letter is relevant to you.

Your details

These details will appear on your letter.

Put your street, town and postcode on different lines.

If it’s not a UK number, include the country code. If it’s a landline, include your area code.

Trader's details

Put the street, town and postcode on different lines.

Is there a specific person you want to write to?

If you selected no, leave this blank.

About the work

This might be called a job number or contract number.

Your complaint

Include details like names, dates or time frames if you know them. If there’s more than 1 problem, put them on different lines or in a numbered list.

For example, getting the work finished to a reasonable standard or a claim for damages. If there’s more than 1 action, put them on different lines or in a numbered list.

Give them a reasonable opportunity to put things right