3 in 4 payday loans could have cause for complaint to the Ombudsman
05 August 2013
Citizens Advice urges payday loan customers to fight back against unscrupulous lenders
Citizens Advice urges payday loan customers to complain about unfair treatment
30 July 2013
As the OFT confirms the last deadline in its investigation into the payday loan industry has passed, Citizens Advice reveals it is launching a campaign urging payday loan customers who believe their lender has treated them unfairly to make a complaint.
Response to the High Court ruling on under-occupancy penalty
30 July 2013
Citizens Advice comments on High Court ruling on under-occupancy penalty
Citizens Advice calls for decisive action to tackle fuel poverty
29 July 2013
Following the release of the Energy and Climate Change Committee’s report on Energy Prices, Profits and Poverty, Citizens Advice warns that “pinning all our hopes on increased transparency” will not tackle the problem of rising bills at a time when many household budgets are already being squeezed.
Church plans for credit unions a welcome alternative
26 July 2013
Credit Unions can be a great option for some people, so it’s good news that the Church of England is planning on boosting them. But at the moment, Credit Union’s can’t meet all the demand for short-term credit.
Citizens Advice warns of summer scams
22 July 2013
Citizens Advice warns of summer scams, including online dating, shady sun-cream, bogus holidays and timeshares, and other scams.
Taxpayers should not pay the price for wrong Work Capability Assessments
22 July 2013
Citizens Advice welcomes the news that the Department of Work and Pensions is to bring in extra organisations to carry out Work Capability Assessments.
Consumers witness blame game between suppliers and government
16 July 2013
Citizens Advice warns that the blame game between suppliers and government about who is responsible for increasing costs makes it difficult for consumers to understand how they can control their bills.
'Horrifying’ payday loan debt problems
11 July 2013
Citizens Advice Chief Executive Gillian Guy describes some of the payday loan problems reported to the national charity in the last month as ‘absolutely horrifying’ as borrowers face losing their jobs, homes and one person said they contemplated suicide.
Energy firms must prioritise helping customers over stakeholders
11 July 2013
Energy firms must start putting customer above shareholder interests and curb price rises that leaving families with bills they struggle to pay.
IDS must confirm how those “not ready for Universal Credit”
09 July 2013
Citizens Advice Chief Executive, Gillian Guy, has called on Iain Duncan Smith to use his appearance before a parliamentary committee today (Wednesday) to confirm how he will help the 9 out of 10 people who are not ready for Universal Credit.
Citizens Advice warns on zero hours contracts
08 July 2013
Gillian Guy comments on evidence showing zero-hours contracts are impacting people claiming benefits.
Fine for cold calls a warning to businesses
08 July 2013
No pledge from government to take action against banks on basic bank accounts
08 July 2013
Citizens Advice is disappointed the Government has not pledged to take action against banks if they can’t agree on minimum standards for basic bank accounts within 12 months. The charity has also warned that the implementation of Universal Credit is at risk if claimants can’t access a bank account.
Payday loans industry is ‘still determined to play down problems’
01 July 2013
Speaking after today’s summit to look at problems with the industry, Gillian Guy warns payday lenders that they must face up to problems in the industry or expect continuing scrutiny and tough new rules.
Citizens Advice calls for tough new rules on payday loan advertising
01 July 2013
Speaking ahead of a government summit looking at widespread problems in the payday loans industry, Gillian Guy, Chief Executive at Citizens Advice, has called for tough new rules to stop irresponsible advertising and end celebrity endorsement of financial products.
Banks forced to stand up to their responsibility to cancel recurring payments
28 June 2013
Consumers have been paying out for cancelled gym contracts and magazine subscriptions and unexpected payday loan repayments as some banks failed to end payments despite being asked to do so by their customers, says Citizens Advice as the Financial Conduct Authority clamps down on problems with continuous payments authorities.