Shock Proof: Breaking the cycle of winter energy crises
23 January 2024
The energy affordability crisis isn’t over - over 2 million people will disconnect this winter. We set out how targeted bill support can break the cycle.
Energy policy research
We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.
As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.
Consultation on our Draft Consumer Workplan for 2024-25
16 January 2024
Home safe: giving consumers confidence to install low carbon technologies
07 December 2023
Home safe highlights the protections gap that exists for people installing energy efficiency and low carbon measures and what can be done about it.
Ripping off the band-aids
24 November 2023
The retail energy market isn’t working. We examine the benefits of reforms to enable suppliers to specialise and the consumer protections that would be needed.
Heat GB: Calculating the network costs for low carbon heating
06 October 2023
28 million homes will need to be heated by low carbon technologies by 2050. Heat GB explores how the costs to upgrade the electricity and gas networks change depending on location and different low carbon heating technologies.
Balancing Act: The implications of transferring policy levies from electricity to gas bills
05 October 2023
Balancing Act is a discussion paper that seeks to explore the implications of moving policy costs from electricity bills to gas bills.
Citizens Advice joint letter to Secretary of State for Energy Security and Net Zero on heat pump adoption
29 September 2023
Citizens Advice alongside The Association of Decentralised Energy, Centre for Sustainable Energy, E3G, Energy Saving Trust, Green Alliance, Heat Pump Federation, Regen, and Sustainable Energy Association have come together to urge the Secretary of State for Energy Security and Net Zero to take action to increase homeowner uptake of clean heat and energy efficiency measures in England and Wales.
Closing the gap: How to improve customer support in essential services
30 August 2023
Closing the Gap updates our 2020 report on how to improve consumer support in essential services
Winter Warning: The urgent case for energy bill support this winter
25 August 2023
Winter Warning sets out the case for targeted energy bill support for the coming winter and how it could be done, such as expanding the Warm Home Discount.
Powering up participation: A guide to making smart energy technology more inclusive
23 August 2023
A resource to help the smart energy technology sector put inclusivity at the heart of designing products, services and the consumer journey as a whole.
A flexible future: extending the benefits of energy flexibility to more people
23 August 2023
Our new report with recommendations for how to ensure the energy flexibility market plays a meaningful role in achieving net zero.
Best practice guide: A guide on engaging local communities in the development of Local Area Energy Plans (LAEPs)
13 July 2023
Local delivery of net zero will be key to meeting our national net zero targets. Our best practise guide hopes to support local authorities and other stakeholders interested in developing Local Area Energy Plans (LAEPs), to do so with community engagement in mind.
Home advantage: Unlocking the benefits of energy efficiency
20 June 2023
New research shows that upgrading 13 million British homes by 2030 would unlock almost £40 billion in benefits - cutting energy bills and boosting health outcomes.
Future fantastic? Remaking an energy supply market that’s fit for the future
16 June 2023
Future fantastic? is a discussion paper that is intended to provoke debate on what the future of the retail energy market might - or should - look like. It is intended to be provocative and we would welcome challenges to the ideas it contains.
Close to home: How to engage local communities in the development of Local Area Energy Plans (LAEPs)
16 June 2023
Local delivery of net zero will be key to meeting our national net zero targets. Our new research looks at community engagement in Local Area Energy Planning to see how best local communities can have a say in changes to their local area.
Citizens Advice consumer advice and advocacy annual report 2022-2023
14 June 2023
How our advice and advocacy work helped support people during a very challenging year for many.
It’s all about location - Will changing the way we price electricity deliver for consumers?
14 June 2023
Discussion paper examining whether locational pricing is in the interests of consumers and the different options for how it could be implemented
Decarbonisation Dashboard
13 June 2023
The Decarbonisation Dashboard sets out the scale of the challenge of reaching Net Zero at a constituency level as well as mapping potential benefits such as jobs created and savings to the NHS.
Citizens Advice Consumer Work Plan 2023/24
06 June 2023
Demand: Net Zero
12 May 2023
Homeowner demand for retrofit is not where it needs to be if we are to reach Net Zero by 2050. Our research examines homeowner interest in, and willingness to pay for, retrofit measures and sets out the barriers that must be addressed before we are likely to see increased uptake among the ‘able to pay’ sector.