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Energy policy research

We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.

As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.

Citizens Advice hosts its first energy hack day

17 October 2019

Citizens Advice hosted its first energy hack day in September. With 45 people from 25 energy suppliers, we tackled the challenge of writing to customers about debt and complaints. Read more in our blog.

Keeping warm: the future of heat

11 July 2019

Keeping warm sets out clear steps the government needs to take to ensure people are protected in the move to low-carbon heat.

Core Network Access - Core Capacity

28 June 2019

We commissioned CAG Consultants, in association with Dr Timur Yusunov and Professor Jacopo Torriti to carry out some foundational research in to Core Capacity. This research informs Ofgem’s Access and Forward Looking Charges Significant Code Review.

Independent energy networks: what are they and what do we know about them?

18 June 2019

Independent energy networks can compete with the main distribution networks to build new connections and manage new electricity and gas networks within the geographical areas covered by the distribution networks. Their numbers are increasing, but competition in the area has not necessarily lowered prices for many domestic energy customers, and there is limited evidence on how they perform on customer service. We would like Ofgem to do more to assess how well competition is working in the area, and we would also like to see Independent networks explore how they can improve their engagement with domestic and small business customers and do more to increase their level of transparency and reporting on how they deliver for their customers.

Standard Issue

07 May 2019

Energy networks should not pocket compensation that is due to customers. Our research released today shows energy customers have missed out on over £5 million in compensation. We want Ofgem to ensure that in future as much of this as possible is returned to customers.

A Price Control for Everyone

11 December 2018

A collection of individually authored essays on how RIIO-2 can deliver improved support for people in vulnerable circumstances

Good Practice Guide - Recovering energy debt from the smallest businesses

26 October 2018

This good practice guide is based on our experience of supporting micro businesses in debt to their energy supplier. Through our advice and case handling roles, we have been able to identify positive policies and practices from some energy suppliers. We hope that these recommendations will help suppliers treat their small business customers fairly and negotiate sustainable debt repayment arrangements.