Final proposals for non-domestic supplier complaint handling performance
21 April 2016
Consultation on publishing non-domestic energy supplier complaints handling performance data.
We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.
As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.
21 April 2016
Consultation on publishing non-domestic energy supplier complaints handling performance data.
01 April 2016
Factsheet to make it easier for customers to compare prices and find a better deal for their energy at the end of a fixed-term contract.
01 April 2016
Research into the views of micro-businesses on the CMA's remedies.
01 April 2016
Our priorities in the non-domestic energy market
29 March 2016
Explaining the process of our analytical and compliance work
20 January 2016
Information request on district heat networks shows that more needs to be done to inform and protect consumers that rely on heat networks to heat their homes.
12 January 2017
Analysis of an information request on smart meter data
12 November 2015
Reducing the cost to consumers of low carbon generation deployment policy.
10 August 2015
Why we need greater transparency in the RIIO model of energy network regulation, and how to deliver it
29 July 2015
Analysis of information request, Spring 2015
13 July 2015
13 July 2015
13 July 2015
13 July 2015
10 July 2015
Final report on research conducted for Citizens Advice by NatCen Social Research and the Centre for Sustainable Energy
22 June 2015
Learning from consumer experience of solar PV systems to inform the development of low-carbon policies