Letter for repaying debt to your energy supplier

This advice applies to Wales. See advice for See advice for England, See advice for Northern Ireland, See advice for Scotland

If you're having problems paying debt on your energy bill, you can negotiate a more affordable rate with your energy supplier in writing.

Get more information if you're struggling to pay your energy bills or need help with debt.

This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice and guidance, you can get more help.

Sam Hoolin

8 Park Avenue


01632 960001

British Power

24 Station Road
GT16 3LP

19 July 2024

Type of supply: Dual fuel

Account number: A632145

Reference number: JH556612

To whom it may concern,

Re: Debt repayment agreement with British Power

I am writing due to concerns about my weekly repayment rate.

I understand that I owe £236 to you.

The current weekly repayment rate of £10 is difficult for me to meet, and I would like to negotiate a more affordable rate.

Ofgem the energy regulator requires energy suppliers to consider customer circumstances and ability to pay when agreeing to a debt repayment plan. Please consider my situation:

I have a 2-year-old disabled son, and I am a single parent who has recently separated from my partner.

I would prefer if I could repay this debt at a weekly rate of £5.

Please respond to this letter confirming my new repayment rate, including any other information you feel would be relevant or helpful to me, such as trust fund or energy efficiency information.

Please reply in writing within 10 working days.

Thank you.

Yours faithfully,

Sam Hoolin

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