Citizens Advice responds to Ofgem's final decision on the PPM code of practice
Responding to Ofgem announcing its final decision on the PPM code of practice, Dame Clare Moriarty, Chief Executive of Citizens Advice, said:
“The harm caused by the prepayment meter scandal must never be allowed to be repeated. As energy bills soared, far too many people were forced onto meters they simply couldn't afford to keep topped up, often with devastating results.
“Evidence is clear that children under five need energy for their health and wellbeing. Ofgem's decision does not go far enough to stop all families with children aged 5 and under from being forced onto a prepayment meter. That poses a significant risk which we will be monitoring closely.
“As we head into what will be yet another incredibly difficult winter for many, it’s essential suppliers ensure that none of their vulnerable customers are forced onto a prepayment meter."
Notes to editors
Ofgem is conducting a comprehensive market review of prepayment meters and remote switching, to ensure suppliers are meeting their legal obligations in protecting customers.
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