Our executive directors

This content applies to England and Wales. See content for Northern Ireland, Scotland.

The Citizens Advice executive team is led by our Chief Executive, Clare Moriarty.

Dame Clare Moriarty

Chief Executive

Clare Moriarty in grey

Clare became Chief Executive of Citizens Advice in April 2021 and leads our executive leadership team, working closely with the trustee board to deliver our charitable objectives. 

Clare was Permanent Secretary of Defra from 2015 to 2019, and of the Department for Exiting the EU until its closure in early 2020. Before that she worked in the Department of Health and the NHS, as well as in senior roles in the Ministry of Justice and the Department for Transport. After leaving the Civil Service, Clare pursued a number of projects related to her interests in public policy, organisational change and leadership, working with a range of organisations including Transport for London and the Bank of England. She chairs the Health Foundation Covid-19 impact inquiry and is a member of numerous advisory and governance boards. Clare was made a Dame Commander of the Order of the Bath in the 2020 Birthday Honours.

Alex Butler

Acting Executive Director of Digital Technology and Advice

A bio for Alex will be added here soon.

Angela Buxton

Executive Director of People

Angela Buxton photo

Angela was born in a mining town in Nottinghamshire and studied American and English literature at the University of East Anglia. After graduating, she spent time teaching English as a foreign language and in sales, after which she moved to the field of HR, initially in the retail sector and then at Ofsted. At Ofsted, she led on union relationships, EDI, policy, employee relations and reward.

In 2007, Angela moved to Mencap, one of the UK’s largest charities, to take up a Head of HR role. She has several family members who have a learning disability and autism, and Mencap provided both a great role and the chance to make a positive impact for the 1.5 million people with a learning disability in the UK. After completing her maternity leave at Mencap, Angela was successful in getting the Executive People Director role there. Eight years on, career highlights have included significant cultural, digital and agile transformation at Mencap, a modern, agile People Team at the forefront of positive change and a leading role in preventing the ‘Sleep In’ crisis and influencing for social care funding reform.

Angela joined Citizens Advice in November 2021 and says: ‘it's a real privilege to have joined Citizens Advice which has a footprint like no other organisation in supporting some of the most vulnerable and disadvantaged people in the UK.‘

More about working with us.

Karen Bass

Executive Director of Finance and Commercial

A bio for Karen will be added here soon.

Our annual report and accounts.

Matthew Upton

Acting Executive Director of Policy and Advocacy

Matt joined Citizens Advice in March 2016 and since then has worked on a full range of policy issues. These included helping to get a cap on short-term high cost credit, a ban on letting agent fees in the private rented sector, action to tackle the Loyalty Penalty and, more recently, the cost of living crisis. He led our cross-organisational work on Brexit and Covid-19.

Previously, he worked in local government and as a director at a communications consultancy.

Michele Shambrook

Executive Director of Operations

Michele Shambrook photo Oct 2020

As our Executive Director of Operations, Michele leads teams responsible for supporting and managing the delivery of services to clients across England and Wales, ensuring that our clients receive the help they need when they need it. As part of her role, Michele oversees the delivery of the Citizens Advice Witness Service.

Michele joined Citizens Advice in 2012 from the civil service where she led the Office of Fair Trading’s Consumer Direct service, now our Citizens Advice consumer service. Before that she worked for Kent County Council and Essex County Council, developing and leading multi-channel advice services.

Find out more about how we provide advice.

Tracey Waltho

Executive Director of Strategy and Transformation

A bio for Tracey will be added here soon.