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Enfield Citizens Advice Bureau


Unit 3

Vincent House

2E Nags Head Road

Ponders End




How to get support

Call us

0808 278 7837

Visit our website

Getting in touch by phone

Phone times
Day Time
Monday 10.00am to 4.00pm
Tuesday 10.00am to 4.00pm
Wednesday 10.00am to 4.00pm
Thursday 10.00am to 4.00pm
Friday 10.00am to 4.00pm

Visiting us in person

Drop in is not available to clients. Clients must call adviceline to make first contact.
Daily briefing happens at 9:30AM till 10AM. Unavailable during this time.

Check if you need to book an appointment

You'll need to contact us to find out about options for visiting the office.

Office times
Day Time
Monday 10.00am to 5.00pm
Tuesday 10.00am to 5.00pm
Wednesday 10.00am to 5.00pm
Thursday 10.00am to 5.00pm
Friday 10.00am to 5.00pm


  • Internal handrails
  • Wheelchair toilet
  • Wheelchair accessible

Check other support locations

More information about our service

Citizens Advice Enfield is a charity that offers free, accessible, quality advice to anyone who lives in Enfield. We can help with all kinds of problems including issues relating to housing, employment, benefits, debts and immigration.

Telephone us – Adviceline Freephone 0808 278 7837

Lines are open Monday – Friday from 10am – 4pm.

If you are calling from a mobile phone, please dial the telephone number above. However, after dialling, mobile users will be asked to give a landline number in Enfield – if you do not have a landline of your own, please input `0208 375 4170’ at this point. This will make sure that your call comes through to us correctly.

If you have a child who is under 5 years old, you can contact the Childrens Centre to book an appointment with us. Please call 0208 106 9996 or visit

Our Service aims:
- To provide the advice people need for the problem they face.
- To improve the policies and practices that effect people’s lives.

We have been providing advice in the London Borough of Enfield since 2nd September 1939. We started in tiny offices in Fore Street Edmonton, staffed by a handful of volunteers. Today, most of the people you will meet at our current offices in Ponders End are still volunteers, but they are supported by a small team of paid staff.

If you can't get in touch with your nearest Citizens Advice

You might be able to talk to an adviser online or through our national phone service. Check other ways you can talk to an adviser.