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Cheshire West - Chester Citizens Advice


The Bluecoat

Upper Northgate Street




How to get support

Call us

0808 278 7806

Visit our website

Getting in touch by phone

Telephone access is available between 10am and 4pm. We sometimes have a voicemail facility or an open task list for clients who can't get through to a local adviser.

Phone times
Day Time
Monday 10.00am to 4.00pm
Tuesday 10.00am to 4.00pm
Wednesday 10.00am to 4.00pm
Thursday 10.00am to 4.00pm
Friday 10.00am to 4.00pm

Visiting us in person

Level of support at drop-ins varies based on volunteer availability, clients may be signposted to Adviceline or the email contact form at

Check if you need to book an appointment

You can drop in to our office to speak to someone.

If you would like to pre-book an appointment, contact us to see if this is an option.

Office times
Day Time
Monday 10.00am to 2.00pm
Tuesday 10.00am to 2.00pm
Thursday 10.00am to 2.00pm


  • Wheelchair toilet
  • Wheelchair accessible

More information about our service

See for a full list of drop-ins.

Our online contact form can be found at

Our specialist services are limited to benefits and debt only.

If you can't get in touch with your nearest Citizens Advice

You might be able to talk to an adviser online or through our national phone service. Check other ways you can talk to an adviser.