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Canterbury Citizens Advice


3 Westgate Hall Road

(Off St Peters Lane)

Canterbury, Kent



How to get support

Call us

08082787846 or 01227452762

Email us

Visit our website

Getting in touch by phone

Pre booked Telephone appointments run between 10am and 4pm Monday to Thursday and 10am till 1pm on Fridays,.
To book an appointment call reception booking line 01227 452762 between 10am and 1pm Monday to Friday or email

Phone times
Day Time
Monday 10am to 4pm
Tuesday 10am to 4pm
Wednesday 10am to 4pm
Thursday 10am to 4pm
Friday 10am to 1pm

Visiting us in person

Check if you need to book an appointment

You'll need to contact us to find out about options for visiting the office.

Office times
Day Time
Monday 10am to 4pm
Wednesday 10am to 4pm
Thursday 10am to 4pm


  • Induction loop
  • Wheelchair toilet
  • Wheelchair accessible

Check other support locations

More information about our service

Advice is by telephone, webchat and email. A limited number of in-office appointments are offered to people who are unable to access remote services. Interviews are conducted in the office. You will be able to bring paperwork for the adviser to look at and forms can be completed. Contact us to book an appointment 01227 452762 or by contacting If you have no access to telephone or email you can call into reception between 10am and 1pm Monday, Wednesday or Thursday to book a face to face appointment for a future date.

Macmillan welfare benefits advice for people, carers and their families that are affected by cancer - ring 01227 762122 for Macmillan benefits advice or email

If you can't get in touch with your nearest Citizens Advice

You might be able to talk to an adviser online or through our national phone service. Check other ways you can talk to an adviser.