Swansea Office

Whilst we try to answer your call, this is not always possible, as our service in is demand.
Please refer to our website for other ways to contact us and get self help information.

When you come to see us in person, you will be triaged so that we can decide how to help you.
We cannot complete forms or provide detailed advice at triage.
Why not try our self help bot or go to https://citizensadvicesnpt.org.uk/contact/get-in-touch/

You can drop in to our office to speak to someone.

If you would like to pre-book an appointment, contact us to see if this is an option.

Please note we are closed for all UK bank holidays.
No triage service during festive period between Christmas Eve and 2 January 2026.

We are available:
1. Online: www.citizensadvice.org.uk or www.citizensadvicesnpt.org.uk. Get advice, information and guidance on completing forms

2. Phone: for advice, you also call Advicelink Cymru 0800 702 2020 at times we are not available

3. Email: go to our website contact form https://citizensadvicesnpt.org.uk/contact/get-in-touch/ (local residents in Swansea Neath and Port Talbot only).

4. Our AI bot can help by providing links to information that will help with your query

At first contact, you will be triaged so that we can decide how to help you. We cannot complete forms or provide detailed advice. This may mean that we book an appointment with an adviser on another day or we will signpost you to more specific help with someone else.