Swansea Office

Address

Second Floor

City Gates

50a Wind Street

Swansea

SA1 1EE

How to get support

Call us

0808 278 7926

Visit our website

https://citizensadvicesnpt.org.uk/contact/get-in-touch/

Getting in touch by phone

PLEASE NOTE: calls often overflow to a member of another office or the national call centre and you will not be talking to someone from the local office.

Phone times
Day Time
Monday 9am to 3pm
Tuesday 9am to 3pm
Wednesday 9am to midday
Thursday 9am to 3pm
Friday 9am to 3pm

Visiting us in person

Please note: we limit clients at the walk in session based on our capacity. Please refer to website for other contact methods
The walk in service will be closed between 23rd Dec 2024 and 3rd Jan 2025. Only emergencies will be covered

Check if you need to book an appointment

You'll need to contact us to find out about options for visiting the office.

Office times
Day Time
Monday 9.30am to 12.30pm
Tuesday 9.30am to 12.30pm
Friday 9.30am to 12.30pm

Accessibility

  • External handrails
  • Wheelchair toilet
  • Wheelchair accessible

Check other support locations

More information about our service

We are closed for UK Bank Holidays and the festive period between Christmas Eve and New Years Day

We are always available via the following access methods:

1. Go online: www.citizensadvice.org.uk or www.citizensadvicesnpt.org.uk. Get advice and information, including template letters and guidance on completing forms

2. Call us free: 0808 278 7926. During busy times you may be waiting longer than expected

3. Use our contact form via our website https://citizensadvicesnpt.org.uk/contact/get-in-touch/ (local residents in Swansea Neath and Port Talbot only).

We will help you assess your issue and guide you through the next steps. This may be an appointment with an adviser or signposting you to more specific help with someone else.

If you can't get in touch with your nearest Citizens Advice

You might be able to talk to an adviser online or through our national phone service. Check other ways you can talk to an adviser..