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Lancashire West Citizens Advice (West Lancashire)


Unit 47

The Concourse Shopping Centre




How to get support

Call us

0808 278 7880

Visit our website

Getting in touch by phone

Phone times
Day Time
Monday 9am to 5pm
Tuesday 9am to 5pm
Wednesday 9am to 5pm
Thursday 9am to 5pm
Friday 9am to 5pm

Visiting us in person

**** Our drop-in service operates on a Tuesday and Friday between 10am and 2pm, the office is open Tuesday to Friday for pre-booked appointments and back office work ****

Check if you need to book an appointment

You can drop in to our office to speak to someone.

If you would like to pre-book an appointment, contact us to see if this is an option.

Office times
Day Time
Tuesday 10am to 2pm
Friday 10am to 2pm


  • Wheelchair toilet
  • Wheelchair accessible

More information about our service

There is a drop in service at the West Lancashire office in the Concourse on Tuesdays between 10.00 and 13.00 (clients will need to ring the bell)

Our current waiting time for face to face Benefit appointments is around 4 weeks.
Our current waiting time for telephone Benefit appointments is around 2 weeks.

If you can't get in touch with your nearest Citizens Advice

You might be able to talk to an adviser online or through our national phone service. Check other ways you can talk to an adviser.