Tell us if you found what you needed today. Fill in this short survey and help us to improve our local Citizens Advice search.

Lancashire West Citizens Advice (West Lancashire)


Unit 47

The Concourse Shopping Centre




How to get support

Call us

0808 278 7880

Visit our website

Getting in touch by phone

Phone times
Day Time
Monday 9.00am to 5.00pm
Tuesday 9.00am to 5.00pm
Wednesday 9.00am to 5.00pm
Thursday 9.00am to 5.00pm
Friday 9.00am to 5.00pm

Visiting us in person

A drop in service is available at our Information Centre in the Concourse - Tuesdays 10.00 until 13.00 and Fridays 10.00 - 14.00

Check if you need to book an appointment

You can drop in to our office to speak to someone.

If you would like to pre-book an appointment, contact us to see if this is an option.

Office times
Day Time
Monday 9.00am to 4.00pm
Tuesday 9.00am to 4.00pm
Wednesday 9.00am to 4.00pm
Thursday 9.00am to 4.00pm
Friday 9.00am to 4.00pm


  • Wheelchair toilet
  • Wheelchair accessible

More information about our service

There is a drop in service at the West Lancashire office in the Concourse on Tuesdays between 10.00 and 13.00 (clients will need to ring the bell)

Our current waiting time for face to face Benefit appointments is around 4 weeks.
Our current waiting time for telephone Benefit appointments is around 2 weeks.

If you can't get in touch with your nearest Citizens Advice

You might be able to talk to an adviser online or through our national phone service. Check other ways you can talk to an adviser.