Help To Claim Adviser
Apply before midday on 19 December 2025.
Job summary
- Salary
- £23,355 (trainee rate) - £26,396 (fully competent rate)
- Location
- Witney, remote working will be considered
- Workplace
- Hybrid working
- Contract
- Fixed term contract, until 31 March 2026
- Hours per week
- 37
How to apply
You can check for more information and how to apply.
About the role
We have an opportunity for an adviser to join our existing advice services team who deliver advice to the public on issues relating to Universal Credit and linked benefits and issues. The role will form part of the national Help to Claim service which provides support to people with queries relating to Universal Credit up to first payment via telephone, webchat and video channels between 8am and 6pm Monday to Friday.
We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.
You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.
For full details please visit our website at www.caox.org.uk/jobs
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