Data Performance and Monitoring Officer

The Role:

Citizens Advice Staffordshire South West offers an exciting opportunity for an experienced Data Performance and Monitoring Officer to join its team within a well-established local charity that makes a real difference in its community. We are an independent local charity and a member of the Citizens Advice national network.

We are looking for someone who can work alongside the Management team to implement and oversee a performance and reporting framework that supports a range of projects and services. You will monitor performance and accountability against agreed KPIs and produce reports for the organisation and its funders.

You will work closely with internal and external teams to ensure consistent data performance is achieved and communicated effectively.

Applicants need to have:

● The ability to collect, organise, analyse and disseminate significant amounts of information with attention to detail

● The ability to monitor performance and accountability against agreed KPIs and produce reports

● Strong technical knowledge of reporting packages

● Knowledge of statistics and experience analysing datasets

● Demonstrable experience in collating, reporting, and data analysis

● Ability to write clearly and accurately, including drafting of reports for both internal and external use

● Understanding of and commitment to the aims and principles of the Citizens Advice (CA) service

● A good, up to date understanding of equity and diversity and its application to the provision of advice

● Good verbal communication skills, including the ability to deal appropriately with a range of people both face-to-face and by telephone

● Ability to provide own administrative support and to maintain office systems

● IT Proficiency, including use of Google Drive operating system, with the ability to use and implement formulas, and confidence to pick up new IT skills

● Knowledge of Customer Relationship Management Systems

● Ability to translate and present technical knowledge and information to non-technical teams

● Ability to deliver training to staff at all levels in reference to use of systems and develop training materials

What’s in it for you?

Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.

We truly value our colleagues - and we show that in what we offer. This includes hybrid working arrangements and generous leave entitlement including bank holidays, free parking at some offices and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.

What are we looking for?

We want to work with people who are passionate about giving an effective service to those most in need.

You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.

How to apply

For further details and to download a Job Pack please see our website https://www.citizensadvicessw.org.uk/work-with-us

Or send your CV and covering letter to recruiment@citizensadvicessw.org.uk

Closing date: 12 noon 27th January 2026

Applications close at 12 noon 27th January 2026. Please note that we reserve the right to close the application process once we have found the right candidate or if we have received a high volume of applications.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently

If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.