Debt Adviser / Trainee

As a Debt Adviser, you will provide debt advice and casework in person and over the phone for a wide range of clients, using strong communication and interpersonal skills to support individuals in vulnerable circumstances. You will manage and maintain an active caseload providing a comprehensive advice, advocacy and casework service to Leeds Citizens Advice & Law Centre clients on all matters relating to debt and money advice. This will include advising clients on dealing with their priority and non- priority debts, debt solutions, budgeting, and maximising income, including through benefits claims. The adviser will liaise and negotiate with a range of third parties to manage the client’s issues, and support and empower them to improve their situation and achieve a debt solution. This role would suit a generalist adviser wishing to develop specialist skills in debt and money advice.

What We Offer:

Competitive salaries

Flexible working patterns with the option of hybrid working for most roles

Supportive, inclusive work environment

Ongoing training and development to help you grow

A real chance to make an impact in the lives of people across Leeds

Who We’re Looking For:

We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.

Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.

Based in Leeds with Hybrid working available but some office work in our City Centre Hub is essential | 🕒 Various Hours available |

Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.

To find out more, download a job pack from: www.citizensadviceleeds.org.uk/working-for-us/

Closing date: Monday 5th October 2026 at 9am