Quality Reviewer and Case Checker

Join Us as a Quality Reviewer & Case Checker

4 month temporary contract · 2 days per week (15 hrs per week) hybrid or office based.

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Make a Real Difference Every Day

At Citizens Advice Shropshire, we’re proud to deliver high quality, independent advice that empowers people, strengthens communities, and changes lives.

To support our busy supervisor team, we’re looking for an experienced Case checker / Quality Advice Assessment (QAA Reviewer) who shares our passion for delivering excellent, accessible and impactful advice.

If you have a keen eye for detail, a commitment to quality, and the ability to nurture and develop others—this is a role where your skills will truly matter.

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⭐ What You’ll Do

As our Quality Reviewer & Case checker, you will:

• Monitor case records and telephone calls to ensure they meet the Citizens Advice Quality Advice Assessment (QAA) Standard.

• Provide constructive, developmental feedback to volunteers and staff.

• Identify learning needs, support continuous improvement, and protect clients from detriment.

• Contribute to maintaining high-quality, consistent service delivery across the organisation.

• Work closely with the supervisor team and Advice Services Manager to uphold excellence in advice provision.

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 ⭐ What You’ll Bring

We’re looking for someone who has:

• Experience of case checking in line with Citizens Advice frameworks and the QAA Standard.

• The ability to give and receive feedback objectively, sensitively, and constructively.

• A strong understanding of equality, diversity and inclusion in advice work and supervision.

• Clear, confident communication skills—written and verbal.

• The ability to maintain high personal standards and support others to do the same.

• An understanding of the issues affecting clients and the wider social context.

• Strong IT skills and confidence working with digital case management systems.

• A commitment to continuous professional development.

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💙 Why Join Citizens Advice Shropshire?

• Be part of a respected, values driven organisation making a meaningful local impact.

• Use your expertise to support dedicated volunteers and staff.

• Work flexibly in a supportive environment that champions learning and development.

• Help shape and safeguard the quality of advice given to people across Shropshire.

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📅 Ready to Apply?

If you’re passionate about quality, committed to fairness, and motivated by helping people, we’d love to hear from you.

Please see our website or contact: recruitment@cabshropshire.org.uk with a completed CV