Referral and Performance Administrator

Job Title: Referral and Performance Administrator

Salary: £25 878.00 pro rata

Hours: 28 Hours per week, worked across five days ( 6 hours per day)

Contract: Permanent

Responsible to: Team Leader / Project Manager

Employed by: Coventry Citizens Advice

Based at: Coventry Citizens Advice Offices with remote working as required

Applications will be assessed on a rolling basis.

Purpose of the Role

The Referral and Performance Administrator is a key delivery role within our CORE Project. The postholder will manage the front end of the referral pathway, ensuring that residents enter the service promptly, referrals are complete and accurately recorded, cases are allocated appropriately, and no resident is lost in the process. The role provides the central control point for referral workflow, contractual deadlines, performance information, follow-up activity and feedback to referring partners.

How to Apply

Please read the Recruitment Pack, complete the Application Form and return it to recruitment@coventrycab.org.uk

We reserve the right to withdraw this job advert.

If you cannot make the application electronically, please submit an application on paper by posting it to:

c/o HR

Coventry Citizens Advice

1-7 Station Street East,

Coventry,

CV6 5FL