Advice Locality Manager - West New Forest

Are you passionate about making a difference in your community?

Do you have the skills to lead a team, build strong local partnerships, and drive high-quality advice services? If so, Citizens Advice New Forest has an exciting opportunity for you to join us as an Advice Locality Manager.

The Role

As the Advice Locality Manager, you will oversee the delivery of advice services in the West New Forest area, ensuring they are accessible, high-quality, and meet the needs of the local community. Key responsibilities include:

* Managing advice services across local offices and outreach locations.

* Leading a team of staff and volunteers, providing guidance, support, and professional development opportunities.

* Building and maintaining relationships with local partners, including councils, health services, and housing associations.

* Monitoring service performance, ensuring compliance with quality standards, and driving continuous improvement.

* Contributing to local and national campaigns, using client data to influence positive change.

About You

We are looking for someone with:

* Proven experience in managing an advice service or a similar operational environment.

* Confident in working with quality frameworks, ensuring standards are consistently met and promptly addressing any areas of non‑compliance.

* An experienced people manager with the ability to inspire, support and motivate teams.

* Proactive and solutions-focused, with excellent organisational skills.

* Strong experience in community outreach and developing effective partnerships

* Knowledge of the Citizens Advice network is desirable but it’s not essential – we value relevant experience and a commitment to making a difference.

For a full job description and person specification visit www.newforestcab.org.uk/about-us/jobs/ or contact us by email for an informal chat jobs@canf.uk

To apply, send your CV and a cover letter (maximum 500 words) to jobs@canf.uk

Closing Date: Monday 27th March 2026 (applications will be reviewed on a rolling basis).

At Citizens Advice New Forest, equity, diversity, and inclusion are at the heart of what we do. We welcome applications from people of all backgrounds.