Advice Locality Manager

Are you passionate about making a difference in your community? Do you have the skills to lead a team, build strong local partnerships, and drive high-quality advice services? If so, Citizens Advice New Forest has an exciting opportunity for you to join us as an Advice Locality Manager.

Location: Ringwood, New Forest

Pay: £28,000 FTE (Pro rata for 18 hours per week)

Contract: Permanent (Flexible working arrangements considered)

The Role

As the Advice Locality Manager, you will oversee the delivery of advice services in the West New Forest area, ensuring they are accessible, high-quality, and meet the needs of the local community. Key responsibilities include:

- Managing advice services across local offices and outreach locations.

- Leading a team of staff and volunteers, providing guidance, support, and professional development opportunities.

- Building and maintaining relationships with local partners, including councils, health services, and housing associations.

- Monitoring service performance, ensuring compliance with quality standards, and driving continuous improvement.

- Contributing to local and national campaigns, using client data to influence positive change.

About You

We are looking for someone with:

- Proven experience managing advice services or similar functions in the charity or related sectors.

- Knowledge of key client issues such as energy, welfare benefits, debt, and housing.

Strong leadership and people management skills, with the ability to inspire and motivate teams.

- Excellent communication and stakeholder engagement skills.

- A proactive and solutions-focused mindset, with strong organisational abilities.

- Experience in community outreach and partnership development.

- Knowledge of the Citizens Advice network is desirable but it’s not essential – we value relevant experience and a commitment to making a difference.

Why Join Us?

- Flexible working arrangements to support your work/life balance.

- 25 days’ holiday per year (pro rata), plus Bank Holidays.

- A welcoming, inclusive, and purpose-driven work environment.

At Citizens Advice New Forest, equity, diversity, and inclusion are at the heart of what we do. We welcome applications from people of all backgrounds.

For a full job description and person specification visit www.newforestcab.org.uk/about-us/jobs/ or contact us by email for an informal chat jobs@canf.uk

To apply, send your CV and a cover letter (maximum 500 words) to jobs@canf.uk.

Closing Date: Monday 26th January 2026 (applications will be reviewed on a rolling basis).