Community Welfare Benefits Adviser (Trainee considered)

Citizens Advice Bury & Bolton (CABB) is a leading provider of social welfare law advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Our services are delivered between 9am – 6pm. Postholders will be expected to actively contribute to service delivery rotas between these times.

Our Welfare Benefits team provide a professional welfare benefits advice service, which enables clients to understand their entitlement to welfare benefits, eligibility criteria, provide assistance with applications and ensure clients have maximised their income where possible.

The post holder will work as part of a well-established team, providing a reliable and effective welfare benefits advice service, across all face to face and telephone advice channels and access points, utilised by Citizens Advice Bury & Bolton.

As a Welfare Benefits Adviser/ Trainee, you will have a detailed understanding of the welfare benefits system. Working as part of our welfare benefits team, you will provide client support face to face, over the phone and via email.

To be successful in this role you will be able to work in a trauma informed manner, with a high level of accuracy and attention to detail, exhibiting excellent listening and questioning skills.