Business Development Manager – Mediation & Training Services

This is an exciting new role that will drive the growth and delivery of our innovative mediation and training services initiative. As we diversify our income streams and expand our impact, you’ll be at the forefront of delivering professional dispute resolution and building organisational capability across Leicester, Leicestershire and the wider East Midlands.

You’ll provide exceptional mediation services for workplace and housing conflicts, helping individuals and organisations navigate disputes effectively. From grievances and team conflicts to tenant-landlord issues, you’ll deliver end-to-end mediation that makes a real difference. You’ll also design and deliver impactful training programmes focused on Employment Rights Bill 2025 compliance, conflict prevention, and line manager development, equipping organisations with the skills they need to create healthier workplaces.

This role combines service delivery with business development. You’ll proactively identify opportunities, build nurturing partnerships with businesses, HR consultancies, property management companies and legal firms, and act as key account manager for major clients. Through networking, thought leadership and exceptional service delivery, you’ll grow this new initiative and support our financial sustainability.

The main purpose of the role:

Drive the growth and delivery of our new mediation and training services initiative, supporting our strategic aim to diversify income and deliver on our purpose

Provide exceptional dispute resolution services through professional mediation for workplace and housing conflicts

Deliver impactful training programmes that build organisational capability in conflict prevention and Employment Rights Bill 2025 compliance

Build nurturing, productive and mutually beneficial partnerships with businesses and organisations across the region

Act as key account manager for customers, ensuring exceptional service delivery and identifying opportunities for service expansion

* Access to our systems is only permitted from within England or Wales. For contractual and operational purposes, "home" refers to the primary residential address listed on your job application. Any changes to this address—whether permanent or temporary — must be reported to and approved in advance by your line manager. There is a requirement for you to travel when required to meet the needs of this role