Advice Session Coordinator

RCJ Advice - Citizens Advice & Law Centre is a unique, independent charity. We provide a local Citizens Advice in Islington which is strongly embedded in the VCFSE community, providing social welfare advice to over 6,351 Islington residents with 15,482 enquiries. Our clients receive face-to-face advice in our office (at 222 Upper Street N1 1XR).

In addition, we provide face-to-face appointments in six outreach community locations, covering North, South and Central Islington. Face-to-face BSL appointments are available weekly, and telephone triage, telephone advice, email advice, and advice by video.

We offer specialist casework appointments for Welfare Benefits, Housing and Debt.

Our Quality of Advice (QAA) is consistently high, to meet increasing demand we aim to continue delivering an excellent service for our clients. We would like to add a 3-day (0.6FTE) Advice Session Coordinator, to complement our core team. Ideally you will work Monday, Tuesday & Friday.

Citizens Advice Islington thrives as a positive working environment, supported by a resolute team of long-term volunteers. You will enjoy learning, be happy to impart your knowledge in support and come with experience of supervising advice sessions, supporting both volunteers and paid staff, giving feedback on training needs.

You will have knowledge of working within a trauma-informed approach and have excellent people skills to build and maintain trusting relationships. We celebrate diversity and are committed to creating an inclusive workplace, where all employees feel valued and respected.

This post is subject to an enhanced DBS check.