Over 65's Adviser

Over 65’s Adviser

Hours: 18.5 hours per week

Contract: Permanent

Salary: £26,366 to £28,825 per annum, pro rata (depending on experience)

Location: Ilkeston (With travel to outreach locations, other community venues and home visits)

About the role:

We're looking for highly motivated and committed individual to join our existing advice services team who are focused on providing advice to people over the age of 65. You will be providing help and advice on a broad range of issues which will involve form filling and providing energy advice including carbon monoxide and gas safety. Advice will be predominantly by Telephone with some Face to Face advice in Outreach venues and Home visits. Travel will be required throughout the locality as you will delivering presentations to external partners and referral agencies. This role also requires community networking and attendance at meetings to promote the service.

We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidate.

The ideal candidate will have:

• Excellent communication skills – both written and verbal (essential)

• A non-judgemental, empathetic approach to people (essential)

• Strong IT and digital skills, with the ability to learn new systems quickly (essential)

• A commitment to working to performance targets and KPIs (essential)

• A solid understanding of the current welfare benefits system (preferred)