Team Leader and Supervisor (Part-time considered)

It’s been said “Find a job you enjoy doing, and you will never work a day in your life”

Do you want to spend time with like minded colleagues making a purposeful difference to your local community? If so, this could be the opportunity for you…

Citizens Advice is one of the country’s leading charities, focusing on providing advice services across a range of areas. As our service expands to support more people across Reading, our inclusive, experienced and committed team at Citizens Advice Reading invite you to consider joining us in the following opportunity:

You will work closely with, and in support of, the Advice Quality Manager (AQM) and Head of Services (HoS) to:

* Ensure the efficient and effective day to day running of the advice team by supervising staff and volunteers in:

– providing consistently high quality advice to clients

– supporting research and campaigns work

* Line management of a group of volunteers and/or paid staff depending on organisational need

* Monitor and, where necessary, improve the operational processes to reflect developing situations and maintain service delivery standards.