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Citizens Advice appoints Steve Hughes as new Executive Director of Client and Member Services

Steve Hughes is joining national charity Citizens Advice as an Executive Director of Client and Member Services in January 2026.

Steve previously held senior leadership roles across local government, housing, and the voluntary sector - most recently as Assistant Director of Strategy & Transformation at Oldham Council - and is a Non-Executive Director at South Lakes Housing.

Steve has also served as Chief Operating Officer of Citizens Advice Stockport, Oldham, Rochdale and Trafford, and was a trustee of national Citizens Advice for three years. Alongside this, Steve has been an active HIV advocate and fundraiser, and has held a number of chair and trustee positions within the charity sector.

Steve Hughes said: “I’m honoured to be joining Citizens Advice as Executive Director of Client and Member Services. After many rewarding years in local government and the local Citizens Advice service, it’s a privilege to return to the Citizens Advice family and play a part in its long history of supporting people in innovative ways.”

Notes to editors:

  1. Citizens Advice is made up of the national charity Citizens Advice; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.

  2. Our network of charities offers impartial advice online, over the phone, and in person, for free. 

  3. Citizens Advice helped 2.68 million people face to face, over the phone, by email and webchat in 2023-24. And we had 51.7 million visits to our website. For full service statistics see our monthly publication Advice trends.

  4. Citizens Advice service staff are supported by more than 19,000 trained volunteers, working at over 1,900 service outlets across England and Wales.

  5. Citizens Advice is the statutory consumer advocate for energy and postal markets. We provide supplier performance information to consumers and policy analysis to decision makers. 

  6. You can get consumer advice from the Citizens Advice consumer service on 0808 223 1133 or 0808 223 1144 for Welsh language speakers.