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Citizens Advice responds to the interim report of the Timms Review of Personal Independence Payment (PIP)

Dame Clare Moriarty, Chief Executive of Citizens Advice, said:

“The Interim Report from the Timms Review confirms what we see daily: a system that is not fit for purpose. Our advisers helped nearly 900 people a day with issues claiming Personal Independence Payment (PIP) last year.

“PIP is a lifeline for many, covering extra costs that come with being disabled or having a long-term health condition - like care, disability aids, or accessible travel. But too often people struggle to get the support they’re entitled to. Last year alone, we had to help more than 50,000 people challenge or appeal their PIP decision.

“That’s why the Review must now bring forward bold recommendations. Fundamental reform is needed to make PIP fair and straightforward to access for those who depend on it.”

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We are the people's champion. We give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem.

Notes to editors:

  1. Citizens Advice is the people’s champion - supporting people across England, Wales and the Channel Islands through: the national charity Citizens Advice; the network of independent local Citizens Advice charities; and the Citizens Advice consumer service.

  2. Our network of charities offers impartial advice online, over the phone, and in person, for free.

  3. Citizens Advice helped 2.71 million people face to face, over the phone, by email and webchat in 2024-25. And we had 44 million visits to our website. For full service statistics see our monthly publication Advice trends.

  4. Citizens Advice service staff are supported by more than 19,500 trained volunteers, working at over 1,900 locations across England, Wales and the Channel Islands.

  5. Citizens Advice is the statutory consumer advocate for energy and postal markets. We provide supplier performance information to consumers and policy analysis to decision makers.

  6. Citizens Advice consumer service can help with consumer issues like broken or faulty goods, or problems with energy, heat networks or post. You can get advice from the Citizens Advice consumer service on 0808 223 1133 or 0808 223 1144 for Welsh language speakers.