Support for low-income renters is good news, but scale of challenge means it’s not enough

Citizens Advice has responded to the Department for Levelling Up, Housing and Communities announcement of £65m in funding to support those on low-incomes who are in rent arrears.

Matt Upton, Director of Policy at Citizens Advice, said:

“The pandemic has pushed hundreds of thousands of people behind on their rent, owing at least £360 million, while the numbers of people seeking our help related to homelessness has increased significantly in recent months. 

“This funding is good news and cannot come soon enough for those who need it, but the scale of the challenge facing renters means it is simply not enough.”

Notes to editors

  1. Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.

  2. Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.

  3. The Citizens Advice Witness Service provides free, independent support for prosecution and defence witnesses in every criminal court in England and Wales.

  4. Citizens Advice offers Pension Wise services at 500 locations in England and Wales.

  5. Citizens Advice’s services are free, independent, confidential and impartial, and available to all regardless of race, gender, disability, sexual orientation, religion, age or nationality.

  6. To get advice online or find your local Citizens Advice, visit

  7. For consumer advice, call the Citizens Advice consumer service on 0808 223 1133 or 0808 223 1144 to talk in Welsh.

  8. We helped 2.6 million people face to face, by phone, email and webchat in 2017-18. For service statistics see our monthly publication Advice trends.

  9. Citizens Advice staff are supported by over 23,000 trained volunteers, working at over 2,500 locations in England and Wales.