National Consumer Campaign
Our National Consumer Campaign is an annual campaign which aims to raise people's awareness of specific consumer issues, and provide support and advice for those who need it. The 2022 campaign took place on 14 - 20 November 2022 and our 2023/2024 campaign is going to take place over two week long periods - the first ran between 16 - 22 October, with the second to follow on 29 January - 4 February 2024.
In 2022, our National Consumer Campaign focused on raising awareness of how to shop online safely, what to look out for and what to do if things go wrong. During the week we shared advice to give people the knowledge and confidence they need to spend their money wisely, educating them on their rights, particularly when shopping from online marketplaces and secondhand.
Our October 2023 campaign ran between 16 -22 October and advised consumers of their rights and how to protect themselves in the lead up to Black Friday and Cyber Monday, when looking for deals or shopping in the lead up to the festive season.
Our 2024 Consumer Awareness campaign will take place between 29 January and 4 February, focusing on advising people on what to do if things went wrong when shopping for Christmas or shopping in the January sales as well as what they can do if something you ordered didn’t deliver, how to return faulty goods and how to shop safely and stay aware of scams.
Resources for campaigners
Resources for our October 2023 campaign are available on our resources page and include posters, a leaflet and a social and digital media pack.
Citizens Advice runs National Consumer Week in close collaboration with the Consumer Protection Partnership. This brings together key partners in the consumer landscape to identify, prioritise and coordinate collective action to tackle detriment.
Partners include the Trading Standards service and the Department for Business and Trade (DBT).
Get in touch
Email firstname.lastname@example.org if you have any questions about the campaign.