Our Consumer research

Troubleshooting the broadband and mobile phone markets: insights from the Citizens Advice frontline

10 April 2025

Fairer Bills, Smarter Systems: Designing targeted social tariffs with automation in mind

31 March 2025

Barriers to Access: Why water and broadband social tariffs aren’t reaching struggling households

31 March 2025

Hidden Deals: Haggling and mental health in the telecoms market

6 March 2025

Consultation on our Draft Consumer Workplan for 2025-26

10 January 2025

Driven Apart: The unequal impacts of high car insurance costs

10 December 2024

Citizens Advice Consumer Work Plan 2024/25

29 November 2024

Left in the Lurch: How the disability aids market is failing its customers

24 September 2024

Securing Life's Essentials: Building a plan for targeted bill support in regulated markets

18 September 2024

Popping the Bonnet: Exploring affordability issues in car insurance and the ethnicity penalty

31 July 2024

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