Volunteer with our Witness Service
Please note that we are currently suspending our recruitment process. We have asked our volunteers to temporarily cease volunteering due to the ongoing COVID-19 pandemic. You will be able to apply, but we will not be able to fully process your application for the moment.
We’re looking for volunteers who have a friendly, mature and empathetic manner towards others. You need to have good listening and verbal communication skills. We’re also looking for people who are non-judgemental and impartial in supporting all people, and who have the confidence to support vulnerable people and people with specific needs.
Malcolm is a Witness Service court volunteer. Here he talks about what he does and why he does it.
Who can apply?
We have over 3,000 highly trained volunteers who come from a wide range of backgrounds. They’re on hand to help witnesses feel valued, respected and able to give their best evidence in court. Could you be a part of our story in your community?
Want to join our team?
We have opportunities in England and Wales. You’ll get full training, support and accreditation - and a warm welcome.
You can apply if you’re 18 years old or over. You’ll also need to commit to:
- at least 12 months (if you’re studying we can talk about what happens during the holidays)
- undergo an enhanced DBS clearance
Frequently asked questions and additional information
Our role profiles below give an overview of our roles, but if you'd like to know more about volunteering our frequently asked questions might be helpful.
We have also put together some additional information about volunteering with us - we hope it will help you decide whether you feel our roles are right for you.
How to Apply
Our recruitment is currently suspended due to the COVID-19 pandemic. We will not be able to progress applications at the moment, but hope to resume once the situation allows it. Please do apply, but do bear with us, as it is hard to predict when we might be fully operational again.
Firstly, you can check to see if we are currently recruiting in your area.
We use an online application form. This will ask you some questions about yourself, and then about any skills, qualities or experience you have that are relevant to the role. Do think carefully about these answers. Try to give examples where relevant - we generally need more than one line responses. The more information you give us, the more we can get a picture of whether you will be right for the role.
We sometimes receive applications that we have to reject, as the applicant hasn't give us enough, or the right information to know whether they would be a good fit for the role. We don't want to miss out on people who could be great volunteers for us, so we have created some guidance on filling out our form .
Or you can complete the application form in Welsh.
The information you give us on the application form is used to help us decide whether you will be right for our role. It will be seen by our Volunteer Development Team Leaders and shared at a local level with the appropriate staff members who will lead the recruitment process. We also ask separately for information that will help us monitor the diversity of our applicants. This anonymous and will not be seen by the Team Leaders.
About our roles
As a court based volunteer, you’ll support witnesses and their friends and family when they come to court. You’ll give them practical information about the process, as well as emotional support to help witnesses feel more confident when giving evidence.
You’ll be needed during normal court hours (9am to 5pm). Take a look at the full court-based volunteer role profile to find out more.
Or we have a Welsh version of the Court-based volunteer role profile here .
As an outreach volunteer, you’ll support witnesses who feel vulnerable or intimidated by meeting them in a safe place like their home, a school or community centre.
You’ll need to be flexible with your availability - outreach visits can take place in the evenings until 6.30pm. Take a look at the outreach volunteer role profile to find out more or read our blog to about what it’s like to be an outreach volunteer.
We also have a Welsh version of the outreach volunteer role profile here.
Project volunteers support on specific projects for a limited amount of time. This is a short term volunteering opportunity for people who aren't able to meet our full commitment requirements. We run a small number of projects per year, if you are interested please contact firstname.lastname@example.org and specify where you would able to volunteer and your availability.
Why volunteer with us?
|“Bringing out the best in yourself by helping someone through what may be the most difficult day in their life: the reward is greater than any payment.”
Peter - Caernarfon
"Volunteering for the Witness Service came at a time when my life had reached an all-time low. I received amazing support and encouragement from my manager as well as other volunteers, and have made some friends along the way. My confidence has grown and I love meeting new people every time I go to work and knowing I'm helping someone through an ordeal."
"I would recommend volunteering within the Witness Service for anyone interested in the Criminal Justice System and looking to familiarise themselves with the court proceedings. This role provides a new challenge each day which can be very rewarding and allow you to expand on and learn new skills in a professional environment."