Skip to content Skip to footer

Event tickets

Find out about buying event tickets and how to make sure a ticketing site is genuine.

If the organisers cancel the event

What you can do after you buy tickets for an event, such as a music, sporting or theatre event, and then the event is cancelled by the organisers.

If you are not able to go to an event

What you can do if after you buy tickets for an event, such as a music, sporting or theatre event, you are unable to go or you change your mind.

Complaints about events

Problems with buying tickets for events, who you can complain to and what action you can take.

Illegal ticketing websites

Checking that a ticketing website is genuine and what to do if you think you have bought a ticket from an illegal website.