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Event tickets

Find out about buying event tickets and how to make sure a ticketing site is genuine.

Before you buy tickets for an event

What to check before you buy sporting, music or theatre tickets, and what kinds of ticket sellers there are.

Event tickets arrive too late

Your rights if your tickets don’t arrive in time and what you can do about it.

If the organisers cancel the event

What you can do after you buy tickets for an event, such as a music, sporting or theatre event, and then the event is cancelled by the organisers.

If you are not able to go to an event

What you can do if after you buy tickets for an event, such as a music, sporting or theatre event, you are unable to go or you change your mind.

If you don’t get the event tickets you ordered

Your rights and what you can do if you buy tickets for a sporting, music or theatre event and you don’t get what you expected. For instance, the seats might not be where you thought they were, you have the wrong number of tickets, wrong date, wrong venue or standing tickets when you ordered seated ones.

Complaints about events

Problems with buying tickets for events, who you can complain to and what action you can take.

Illegal ticketing websites

Checking that a ticketing website is genuine and what to do if you think you have bought a ticket from an illegal website.