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Furniture, household goods and clothing

Find out how to deal with specific problems with household goods and clothing.  For example, problems with furniture and carpets, electrical and gas appliances, clothing and shoes.

If you'd like to speak to an adviser, the Citizens Advice consumer helpline is 03454 04 05 06.

Problems with furniture

Dealing with problems when you buy new or secondhand furniture if the delivery was delayed or the furniture arrived damaged or wasn’t what you ordered or is not fire resistant, and how to get grants and loans for furniture.

Is your furniture fire resistant?

Checking your upholstered furniture meets fire resistance standards and what to do if you think it isn’t.

Problems with carpets

Dealing with problems when you get carpets fitted if the delivery is delayed, the carpets arrive damaged, you don’t get what you ordered or they don’t fit properly.

Electrical and gas appliances

Dealing with faulty electrical and gas appliances, dangerous and unsafe appliances, delivery problems and problems with the trader.

Freezers and fridges

Dealing with faulty, unsafe or dangerous freezers and fridges, and problems with delivery.

Problems with clothes and shoes

Dealing with problems with clothes and shoes if they are faulty or if you change your mind and want to take them back, being given credit notes, and problems with distance sales and pricing of goods.