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Protecting your personal and financial information

This advice applies to England

If you keep your personal and financial information safe, you will reduce the chances of scammers stealing your personal identity to steal money.

Protect your financial information

To reduce the chance of fraud, you should:

  • never give your bank account details to someone you don't know
  • keep important personal documents, plastic cards and chequebooks in a safe and secure place
  • try to memorise passwords and PIN numbers - if you must write them down keep them in a secure place separate from your other financial documents
  • never give out any personal information, such as bank and credit card details, or copies of document such as your passport or driving licence, unless you know who you are dealing with and why they need it
  • shred bank statements, receipts and other documents containing any financial information, such as account numbers
  • check bank and credit card statements regularly and let your bank know immediately if there are any entries you don't recognise
  • contact the supplier if you are expecting a bank or card statement, utility bill or other financial information and you don’t receive it
  • get your post redirected straightaway if you move house
  • contact the Royal Mail if you think your mail is being stolen - check whether a mail redirection order has been made in your name without your knowledge
  • never email your financial information, even if you know the person you are emailing

Protect your personal information

You should:

  • never give out your password or user id information to anyone
  • protect your name, address and phone number online - only give them out if you're sure the website is genuine and you want to be contacted
  • make sure the website address starts https (not http) if you're sending personal information online

You can get more advice about protecting your personal and financial information on the Financial Fraud Action UK website.

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